Support Positions

Scroll down for complete list of descriptions.

Residential Assistant

We are looking for Residential Assistants to work in our residential treatment facilities.  Applicants should be comfortable working with a wide variety of clients, from varying backgrounds.  Residential Assistants at Family Health Center are self-motivated and compassionate.


  • High School, GED or equivalent;
  • Valid unrestricted Driver License;
  • Maintain all certifications necessary to fulfill the responsibilities of this position including HIV/AIDS certification, Annual TB Test and results, current CPR and First Aid, and as well as attending other required training (some can be obtained after hire);
  • Proof of immunizations and vaccines, or be willing to be immunized.
  • Excellent verbal and written communication;
  • Conflict resolution skills;
  • Experience and competency with electronic health records;
  • Customer focused attitude; 
  • Self motivated;
  • Bi-lingual English/Spanish a plus.

Residential Assistants at Family Health Center are key members of the patient’s support team.  They make regular rounds to ensure that resident areas are safe and secure, oversee medication calls; support clinical and operational initiatives such as Patient Centered Medical Home; answer phones/greet vendors/provide information about services; and are able to work varied shifts. 

Medical Assistant

We are recruiting for a Medical Assistant to work in our medical clinics.  Applicants should be comfortable working with a diverse population of patients, from differing socio-economic backgrounds.  Medical Assistants at Family Health Center enjoy working with people, have a passion for healthcare, provide excellent customer service and work under stressful situations, yet remain calm.

We need someone who enjoys working with people, has a passion for healthcare, can provide great customer service, can follow directions, complete jobs tasks, work under stressful situations yet remain calm, and is self motivated. You would work directly with a medical provider documenting patient charts accurately and efficiently while performing the following and other tasks; rooming patients, medication refills per protocol, lab draws, family planning visits, receiving and entering telephone messages, relaying messages to patients per provider direction, reviewing and preparing for the next day visits and immunization administration. Medical Assistants interact with patients and colleagues in person and by phone on a daily basis. The MA must be able to work in a fast paced, dynamic environment. Other duties to be assigned.

Ideal candidates will have successful completion of a minimum of one academic year of post-secondary education in a medical assisting program from an accredited educational institution. FHC prefers an AA degree in medical assisting. Along with education, the right Medical Assistant will perform childhood immunizations, be proficient in medical terminology and medical office procedures. Must be up to date and provide proof of all immunizations and vaccinations.  Bilingual English/Spanish a plus.

Candidates must be “ACTIVE” Certified through the State of Washington with at least 6 mos. – 1 year of experience in Medical Assisting. The right assistant will be outgoing, friendly, professional, possess a positive attitude and have the ability to effectively communicate and interact with a diverse population of patients.  Valid CPR / First Aid card needed.


Do you possess exceptional customer service skills? Do you have a passion for assisting the underserved and uninsured population we have as patients? can you work along side a diverse group of individuals? As the first point of contact with FHC, we are looking for someone who possess exceptional customer service skills, has a great positive attitude, is friendly, has a professional demeanor and has a passion to serve our patients. An average day would include answering calls to the medical clinic routing them to them proper department or person, and answering calls from vendors with courtesy and enthusiasm. The right person will become a member of the Reception Team.

Our ideal candidate will have:

  • A high school diploma or GED
  • Knowledge of basic medical terminology
  • 1-3 years previous experience in customer service
  • Be able to diffuse stressful situations
  • Worked as administrative office support.
  • Proficiency in computer skills, office equipment, and Microsoft Office.
  • Prior Medical office experience a plus.
  • Very strongly prefer bilingual oral and written communication.

Case Manager

Family Health Center in partnership with the Housing Opportunities of SW Washington, operates a supportive housing project for formally homeless women and their children.  It is a unique housing project designed to ensure safety, security and provide services.  Each unit accommodates changes in family size brought about by family reunification efforts. 

We are in need of a Case Manager who has excellent customer service skills, exceptional phone skills, has a friendly demeanor, is energetic, confident, dependable, self directed, multi-tasker, needs little supervision, can be a good listener, and is proficient in the Office Suite programs (Word, Excel).  Have you work in a health care office?  Are you able to work with low income, multi ethnic patient population and can you demonstrate the ability to relate respectively and effectively to people of diverse racial, educational, and socio-economic backgrounds?   Are these the qualities you possess?  Then you may be the right person for this position! 

A Case Manager at Phoenix House provides outreach and case management working under the Site Manger in a residential environment, maintaining a positive relationship with the staff and residents as well as having a professional and collegial attitude.  As part of the Outreach duties, the case manager speaks and works directly with multiple local businesses & partnerships that will benefit our residents, screen potential residents prior to entering the program, collect urine samples for assessing individual degree of drug dependency.  Other duties include coordinating activities with the courts, probation officers, other community services.  As part of case management, the case manager meets with residents at least once a week to review wants, needs, program progress, reviews records, and coordinates appointments with health professionals, as needed.  


  • 1-2 years related work experience in the mental health setting
  • Preferred Associate Degree in Human Services or equivalent – would consider the right person with related work experience. 
  • Valid Driver’s License
  • Must present a Driver’s Abstract from the DMV
  • Must have proof of immunizations and vaccines
  • Must maintain all certifications required to perform duties of the position.  Some certifications may be obtained once hired.  
  • Competent in HIPAA rules and regulations
  • Demonstrate excellent documentation skills
  • Have good communication skills (written and verbal) 
  • Computer proficient
  • Must be able to establish solid boundaries while working with residents and their families

Dental Assistant

Are you caring, compassionate, like to serve the public, and can thrive in a fast paced work environment?  Are you dependable, calm under pressure, have an outstanding work ethic, and have a commitment to service?  Then you might be our ideal candidate.  Family Health Center is looking for an experienced WA Certified Dental Assistant that has 1-3 years of general dentistry experience, current CPR Certification, excellent customer service skills, strong communication skills, knowledge of dental procedures and terminology, knowledge of electronic health records, computer and typing skills, and the ability to work with others as a team member while serving a diverse population of patients.  Your duties will include, but not limited to, preparing and closing dental operatories, sterilizing and disinfecting instruments, setting up instruments trays, preparing materials, assisting dentists during dental procedures and completing patient charting.  For this position, you would need to have the required 7 hours of HIV/AIDS training, knowledge of Dentrix, is preferred but can train, customer service background and be able to follow directions.  Join our team and work for an organization that provides health and dental care to the uninsured and underserved families living in Cowlitz, Wahkiakum, and Pacific counties.