Patient Services Representative- Call Center

The Patient Services Representative, as part of the health care team, provides excellent customer service for patients at the front desk and/or over the phone.  The Patient Services Representative schedules appointments, greets and checks in patients, receives payments, collects patient demographic information, confirms patient income and eligibility for insurance and other health care programs, directs patients and visitors, and performs clerical duties.  The Patient Services Representative is responsible for developing respectful, professional relationships with patients that assist them in improving their overall health and quality of life.  The Patient Services Representative works in a fast-paced environment and displays a friendly manner, a commitment to service, strong decision-making skills, and the ability to remain calm under pressure.  Requires high school or GED, computer skills, excellent customer service skills, and a desire to work with a low-income, diverse population dealing with behavioral and physical health issues. Patient Services Representative positions located in the Call Center will typically not have in-person interaction with patients, but may be used to cover front desk Patient Services Representative positions occasionally as needed.

2024-19 Patient Services Representative, Wage $17.50-$18.85, 831 12th Avenue, Day Shift Mon-Fri 8 hrs